Augsburg, November 16, 2022. Great news: Conntac and O₂ Telefónica were awarded at the DACH Customer Experience Awards in Wiesbaden (DE) on September 23, 2022 as winners in two categories “Digitalisation” and “Online Customer Service”.

The “O₂ my Service App”, powered by Conntac, impressed the international jury of experts at this year’s DACH Customer Experience Summit twice. Our founder and CEO Dr Michael Faath and Arne Bötticher, project manager in the Digital Enablement & Innovation department at O₂ Telefónica, were able to completely convince the jury in a joint live presentation in the categories of digitalisation and online customer service. “We are very pleased about the two awards, because they confirm us on our way to expand self-service solutions in customer service on a broad front. We want to thank O₂ Telefónica for the trust and the valued cooperation”, emphasises Dr Michael Faath.


Conntac and O₂Telefónica receive two DACH Customer Experience Awards for the o2 my Service App ©

Winning the DACH Customer Experience Awards and receiving praise from the jury and other participants confirms that Conntac’s role as a pioneer of innovation and forward-looking solutions will have a significant impact on technical customer service. The vision and ambition of our entire team to offer the best possible customer-focused digital self-service is thus continuously gaining momentum.  


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Photo material

Photo file: Conntac GmbH Logo
Photo file: O₂ Telefónica Logo
Photo file: O₂ my Service App Visual
Photo file: Banner
Photo file: Logo Award Category Digitalization Conntac
Photo file: Logo Award Category Digitalization Telefónica 
Photo file: Logo Award Category Customer Service online Conntac
Photo file: Logo Award Category Customer Service online Telefónica
Photo file: Citation provider Conntac


About the “O₂ my Service App”

Whether it’s the initial setup, the fault clearance of the DSL connection or the configuration of the smartphone, the O₂ my Service app supports O₂ DSL customers in solving their problems independently and digitally. If the self-service solution still leaves questions unanswered, customers are connected to a competent O₂ service employee via the app.  With 4.8 out of 5.0 possible stars, the O₂ my Service app is the telecommunications app with the best ratings in Germany. However, the O₂ my Service App, powered by Conntac, is not only an enrichment for O₂ customers, but also a great proof that both companies are significantly driving innovations in digital customer service. 

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About the DACH Customer Experience Awards

The DACH Customer Experience Awards are presented annually in over 20 categories during the DACH Customer Experience Summit, held in Wiesbaden, Germany. There, companies from the DACH region present their innovations and solutions that contribute to an outstanding customer experience. The jury consists of true CX experts and brings exceptional expertise to the table.

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About O₂ Telefónica  O₂ Telefónica is a leading full-service provider of telecommunications services for private and business customers. The portfolio of the core brand O₂ and various second and partner brands includes not only classic telephony and internet connections but also innovative digital services in the area of the Internet of Things and data analysis. In mobile communications, O2 Telefónica services around 47 million mobile connections (incl. M2M – as of 30.09.2022). Telefónica Deutschland Holding AG is listed on the TecDAX and MDax and has been part of the Eurostoxx 600 since June 2022. The company is majority-owned by the Spanish telecommunications group Telefónica S.A., which is headquartered in Madrid.

Press contact O₂ Telefónica:

About Conntac

Conntac revolutionizes support processes. Conntac’s self-service solution identifies problems autonomously, conducts an intelligent dialog with customers in the event of a problem, and provides help for self-help. This reduces call center costs by up to 25%.
In 2017, the company was awarded the Founder’s Prize - Digital Innovations at CeBIT. In 2018, Conntac successfully released the o2 my Service app for Telefónica Deutschland and has since welcomed many other telecommunication companies such as M-net and Vodafone as partners.

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PR contact Conntac:
Cynthia Loos
+ 49 (0)821 90780960
[email protected]


Conntac press material.