Since January, the self-service solution of the up-and-coming Augsburg-based company Conntac has been expanding the range of services offered by M-net Telekommunikations GmbH. The mobile app was developed for the Android and iOS platforms and can now be downloaded free of charge from the respective stores. The self-service solution supports M-net customers around the clock: from initial help with the Internet connection to quick contact with the customer center.
Conntac and M-net: Successful cooperation
“We are very pleased that we have been able to win over M-net, a strong partner from our region. The close and productive cooperation made it possible for us to get our solution on the road in record time,” says Dr. Michael Faath, one of the two managing directors. Further functions are already planned for the expansion of the self-service solution. The app will soon be expanded to include the option of independent router configuration and a channel for reporting faults. The release of the M-net helps app is thus just the beginning, as Conntac Managing Director Benjamin Wöhrl reports: “The evaluations of the first weeks show that a large number of customer concerns can already be clarified in the self-service app and that it is not necessary to contact the customer center. That said, we’re constantly working to make the customer experience even more intuitive and better.”
M-net is satisfied with the cooperation
From M-net’s point of view, the cooperation has already been a complete success. Christian Biermann, Head of Customer Service at M-net, says: “Our goal is to make our customers satisfied – and to do this we have high expectations of ourselves and also of our partners, which Conntac fully met from the very first contact. The high enthusiasm of the team for their own product in combination with the firm will to successfully develop the product and the company convinced us immediately. The implementation phase was characterized by absolute reliability with regard to agreements made, quick implementation, healthy pragmatism and a high level of trust on both sides. Under these conditions, the on-time launch of the M-net helps app was the logical result.” Markus Niedermeier, Head of Service and Operations for M-net, particularly emphasizes the technical implementation: “The congenial cooperation became especially clear in the coordination of the technical details. Here, the integration depth required from our customers’ point of view was achieved in a very short time.”
Conntac: Growth course and expansion
Conntac continues to be on a growth course. In the newly occupied office space in the Digitales Zentrum Schwaben (DZ.S), the 12-member team is focusing on expanding its self-service solution. In addition to specific discussions with national Internet providers, talks have already been held with providers outside Germany.