Conntac and O₂ Telefónica receive two DACH Customer Experience Awards.

Conntac and O₂ Telefónica receive two DACH Customer Experience Awards

Great news: Conntac and O₂ Telefónica were awarded the DACH Customer Experience Awards in Wiesbaden (DE) on 23.09.2022 as winners in two categories “Digitalisation” and “Customer Care Online”.


Conntac and O₂ Telefónica win in two categories

The “O₂ my Service App”, powered by Conntac, impressed the international jury of experts at this year’s DACH Customer Experience Summit twice. Our founder and Managing Director Dr. Michael Faath and Arne Bötticher, Project Manager in the Digital Enablement & Innovation department at O₂ Telefónica, were able to convince in a joint live presentation in the categories of DigitalisationandCustomer Service online completely.

“We are very pleased about the two awards, because they confirm us on our way to expand self-service solutions in customer service on a broad front and thank O₂ Telefónica for the trust and the valued cooperation”, emphasises Dr. Michael Faath.

Winning the DACH Customer Experience Awards and receiving praise from the jury and other participants confirms that Conntac’s role as a pioneer of innovation and forward-looking solutions will have a significant impact on technical customer service. The vision and ambition of our entire team to provide the best possible customer-focused digital self-service is thus continuously gaining momentum.

Splashscreen O2 my Service App







About the “O₂ my Service App”

Whether it’s the initial setup, the fault clearance of the DSL connection or the configuration of the smartphone, the O₂ my Service App supports O₂ DSL customers in solving their concerns independently and digitally. If the self-service solution still leaves questions unanswered, customers are connected to a competent O₂ service employee via the app.

With 4.8 out of 5.0 possible stars, the O₂ my Service app is the telecommunications app with the best ratings in Germany. The O₂ my Service App, powered by Conntac, is not only an enrichment for O₂ customers, but also a great proof that both companies are driving innovation in digital customer service.
For further information, please visit:

Logo DACH Customer Experience Awards.






About the DACH Customer Experience Awards

The DACH Customer Experience Awards are presented annually in over 20 categories during the DACH Customer Experience Summit, held in Wiesbaden, Germany. There, companies from the DACH region will present their innovations and solutions that contribute to an outstanding customer experience. The jury consists of true CX experts and brings exceptional expertise to the table.
For more information, please visit: and


o2 Logo.

AboutO₂ Telefónica

O₂ Telefónica is a leading full-service provider of telecommunications services for residential and business customers. The portfolio of the core brand O2 and various second and partner brands includes not only classic telephony and internet connections but also innovative digital services in the area of the Internet of Things and data analysis. In mobile communications, O2 Telefónica services around 47 million mobile connections (incl. M2M – as of 30.09.2022). Telefónica Deutschland Holding AG is listed in the TecDAX and MDax and has been part of the Eurostoxx 600 since June 2022. The company is majority-owned by the Spanish telecommunications group Telefónica S.A., based in Madrid.

Press contact O₂ Telefónica:


Conntac revolutioniert Support-Prozesse. Die Self-Service Lösung von Conntac erkennt selbstständig Probleme, führt im Problemfall einen intelligenten Dialog mit den Kundinnen und Kunden durch und gibt Hilfe zur Selbsthilfe. Dadurch werden Kosten im Callcenter um bis zu 25% gesenkt.

2017 wurde das Unternehmen mit dem Gründerpreis – Digitale Innovationen auf der CeBIT ausgezeichnet. 2018 hat Conntac die o2 my Service App für Telefónica Deutschland erfolgreich veröffentlicht und konnte seitdem viele weitere Telekommunikationsunternehmen wie M-net und Vodafone als Partner begrüßen. Weitere Informationen finden Sie unter:


Cynthia Loos
+ 49 (0)821 90780960
[email protected]