The Conntac self-service solution is now also available in the UK.
- With its expansion into Great Britain, Conntac GmbH has reached an important
Milestone in the global growth strategy
- The expansion of the self-service solution also creates clear added value for customers outside the DACH region
Augsburg, 21 November 2022 – Conntac GmbH is expanding into the UK. After successfully positioning itself as market leader in the DACH region, Conntac is now also in the UK under Conntac Limited represented. The expansion into the UK market is part of the global growth strategy.
“With the expansion to Great Britain, we are expanding our network in Europe. This is not only an important step for our European expansion strategy, but we are also pleased that we can actively support companies and customers in the British market in their customer service with our self-service solution. This brings us a big step closer to our long-term vision of helping everyone to master complex processes independently with our app solution,” emphasises Benjamin Wöhrl, Managing Director of Conntac GmbH.
Conntac welcomes new employee
Conntac GmbH is pleased to welcome Stephen Hopson to the team as Head of Sales UK as part of its internationalisation. Due to his many years of experience as a sales manager in the telecommunications industry and due to his expertise in the British telco market, the innovative self-service solution will in future also meet with great popularity among British telecommunications companies and create demand.
“We are very pleased to have Stephen join us. With his know-how and network, he will take the lead in setting up the sales structure in the UK and establishing our solution there,” says Dr. Michael Faath, Managing Director of Conntac GmbH.
Self-service solutions for the UK
Self-service solutions are playing an increasingly important role in the booming digital technology industry worldwide. Conntac has always been aware of the increasingly complex customer issues and the resulting increase in customer service requests. Thus, the company developed a unique solution that relieves the service hotline of companies. Through the use of self-service technologies, personal contact with customer service is not necessary. However, customers can contact customer service via the app at any time during the course of independent problem solving – for example, via contact channels such as callback, chat or the classic phone call.