Conntac develops 02 DSL Hilfe App

IT startup Conntac develops self-service solution for Telefónica Deutschland

  • Conntac publishes in cooperation with Telefónica Deutschland the O2 DSL Hilfe App
  • The self-service app developed by Conntac makes it possible to independently correct malfunctions in Internet access.


Development of the O2 DSL Hilfe App

Conntac supports Telefónica, Germany’s largest mobile operator by number of customers, in expanding its self-service offering for DSL customers. With the new O2 DSL Hilfe app, customers can quickly and easily find a solution if their Internet is not working as usual. “Conntac’s solution ideally complements our digital service offering. A call to customer service is no longer necessary in the vast majority of cases. This saves time and increases customer satisfaction,” says Christian Schmidtchen, Head of Digital Assistance & Innovation at Telefónica Deutschland and the 2018 CAt Award-winning Call Center Manager of the Year. The project manager for the O2 DSL Help App at Telefónica Deutschland, Arne Bötticher, adds: “Thanks to a great customer focus and intensive cooperation between both project teams, we were able to develop the app within a short time. The O2 DSL Hilfe app already offers great added value for our DSL customers and will be expanded with additional features in the coming months.”


Wayra and Conntac

This close collaboration was made possible by Wayra, Telefónica’s startup accelerator. The team from Augsburg has already been going through their acceleration program since July 2017. In the course of this, it has received a six-figure investment, professional support from experienced start-up coaches and experts, and premises in the Wayra Academy at Marienplatz in Munich.



In the meantime, Conntac has moved back to the Digitales Zentrum Schwaben (DZ.S) in Augsburg and is about to close the next financing round. Because Conntac does not want to be content with the self-service solution for Internet providers just yet: “With the upcoming investment round, we are getting closer to our goal of supporting all people with our solutions in complex processes,” says Dr. Michael Faath, one of the two managing directors of Conntac GmbH. “We will be greatly expanding our team in the coming months, as demand for sophisticated, high-quality self-service solutions is high – and not just among ISPs.”


Conntac revolutioniert Support-Prozesse. Die Self-Service Lösung von Conntac erkennt selbstständig Probleme, führt im Problemfall einen intelligenten Dialog mit den Kundinnen und Kunden durch und gibt Hilfe zur Selbsthilfe. Dadurch werden Kosten im Callcenter um bis zu 25% gesenkt.

2017 wurde das Unternehmen mit dem Gründerpreis – Digitale Innovationen auf der CeBIT ausgezeichnet. 2018 hat Conntac die o2 my Service App für Telefónica Deutschland erfolgreich veröffentlicht und konnte seitdem viele weitere Telekommunikationsunternehmen wie M-net und Vodafone als Partner begrüßen. Weitere Informationen finden Sie unter:


Cynthia Loos
+ 49 (0)821 90780960
[email protected]