Reasons why customers do not reach the contract speed
The white paper “Analysis of factors influencing speed test results in the home network: Reasons why customers do not reach the contract speed” examines the factors influencing internet speed in the home network. Based on the analysis of 11,000 speed tests, the white paper shows how the connection quality to the access point, operating systems, smartphone manufacturer and frequency band can influence the measurement results.
Customers often ask themselves whether the internet speed promised in the contract is actually achieved, especially if there are problems. The fact that the speed does not reach the PC, laptop or smartphone can be influenced by various factors. About 75% of these problems can be attributed to the customer’s home network. In less than 50% of the cases, the actual provision is the problem.
The good news is that most internet connection problems can be solved by your customers themselves. However, in order to properly test the actual speed of the internet connection, customers should know the background and consider some prerequisites, such as the optimal placement of routers and repeaters.
In the white paper Factors influencing speed test results in the home network: Reasons why customers do not reach the contract speed we analysed a dataset of 11,000 speed tests to break down the main factors influencing speed test results using data. We want to share with you how connection quality to the access point, operating systems, smartphone manufacturer and frequency band affect the speed test. Understand how these factors affect the accuracy of speed test results and how to optimise your internet connection.