In our online talk Intelligent Customer Self-Service you will learn how you as a fibre network provider can offer a great experience to your customers with an online and automated self-service solution.
By looking at a fibre provider from a customer journey perspective, in this presentation we will explore best practices and solutions that can be applied to create customer satisfaction, operational efficiency and ultimately business growth.
The experts from Conntac and Netadmin will guide you through the intelligent, optimised self-service process, focusing on the following topics:
- Recognising customer interest in fibre optics
- The conclusion of the contract
- Self-installation of the home network
- The use of a fully automated self-service