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How does contemporary customer service look like?

How does contemporary customer service look like?

To support one’s customers in the best way possible and help them with any problems they might have, has always been a cornerstone of successful entrepreneurship. Email and the phone are still today’s prevailing means of getting in touch with customers during the...
Self-service: State of Affairs 2019

Self-service: State of Affairs 2019

Today, self-service is everywhere, although most of us do not perceive much of it actively as self-service anymore, because doing what was once a service offering has long been something we routinely do ourselves. As an example, most people shop in supermarkets, where...