Self-Service in the home network. Help customers faster and intuitively.
Extend your service offering with a customized Conntac service solution tailored to Internet Service Providers. Discover the individual components now.
Minimal
integration
- Cloud-based solution
- Custom branding
- Quick onboarding
- Extensible platform
Reduced
cost
- Reduce hotline calls
- Shorten call times
- Process optimization
- Data export
Satisfied
customers
- 24/7 support
- Intuitive design
- Cross-platform
- Individualized help
The home network under control
The Conntac Self-Service app.
For your customers
Central customer portal
Your customers solve problems themselves without the help of a service agent thanks to intuitive and interactive instructions. In order to achieve this, we combine network measurements together with instructions and clear and understandable questions to empower your customers to help themselves.
- Automatic problem detection
- Automatic problem solving
- Intelligent customer inquiries
- Router support
- Contact channels to the customer service
Process optimization
The Conntac Dashboard. For everything.
For customer agents
Better understand the problem
Not all possible problems can be solved by the app. Thanks to the Conntac Dashboard however, those customers can be helped more quickly. Your service agents have access to a problem description and to the list potential solutions to the problem that already have been tried to no avail.
- Router information
- Speed tests
- Detailed problem description
- DSL synchronization
For the management
App usage and utilization
Keep track of all process. Improve your customer service over time and transform it to better cater for your customers’ needs and problems. Gain new insights and adapt existing processes based on those. This way, you profit in multiple ways from your customer service data.
- Real-time data
- Trend analysis
- Data export
Reduce cost
Savings-potential of the Conntac Self-Service Solution.
%
less calls to your service hotline
Your support hotline will receive up to 25% less calls thanks to our Self-Service solution.
%
of customers help themselves using self-service
Up to 80% of all customer issues can be handled directly through our Self-Service app.
%
faster handling of support calls
The average handling time (AHT) of phone support calls will be reduced by up to 70%.
Minimal integration. Brief training period.
Our award-winning Conntac Self-Service Solution only requires a minimal degree of integration: routers do not require changes and your CRM systems do not need to be touched. Through targeted training of your service agents, our solution will be integrated into your existing processes effortlessly.
Learn more about the capabilities of our solution.
Our experts are looking forward to hearing from you.
"Our innovative solutions enable everyone to help themselves. Always thought from the customer’s perspective, our products are intuitive, user-friendly and easy to use. Do you also want happier customers?"
Extensible set of functions
A modular system for all customer care affairs.
We are constantly improving and extending our solution. The continuous and close collaboration with our customers is key to this process. Extending the base package of the Conntac Self-Service Solution is uncomplicated and fast.
Incident notifications
Inform about external & internal outages
Marketing channel
Proactive customer channel
First-time setup
Online in a matter of seconds
Contact channels
Phone, chat, callback, email
Learn more about available functions and the possibilities of the Conntac Self-Service Solution.
Tailored to your needs.
Take your customer service to a new level and get off to a straightforward start with our innovative and user-friendly Conntac Self-Service solution. Choose your ideal model:
The Standalone Solution
Your own Self-Service App – ideal for Internet providers with 25,000 or more end customers
Are you an Internet provider with more than 25,000 end customers and would like to offer your end customers your own self-service app? Then the standalone solution is exactly tailored to your needs.
Some Benefits:
- Higher customizability
- No initial IT impact and no maintenance effort
- Seamless integration into the existing service landscape
- Fast rollout
- High customer satisfaction due to strong UI/UX focus
- Possibility for development partnership
The MyProvider Solution
A Self-Service App – ideal for Internet providers with up to 25,000 end customers
You are an Internet provider, public utility or municipality with up to 25,000 end customers and would like to offer your end customers a self-service solution? Then the MyProvider Solution is tailored exactly to your needs.
Some Benefits:
- Best practice Self-Service Solution
- No initial IT impact and no maintenance effort
- Seamless integration into the existing service landscape
- Rollout within only 2 weeks
- High customer satisfaction due to strong UI/UX focus
White Paper
Automated Customer Service – Opportunities and Risks
The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.
