Self-Service App

for Internet-Service Providers

Customer calls service agent.

The Conntac Self-Service App helps customers of internet service – and telecommunication providers to help themselves without having to contact the service hotline. Independent problem solving creates a positive customer experience and relieves your service hotline provably.

About 80 % of all customers prefer self-service solutions to personal contact with customer service. So expand your service portfolio with the customised Conntac Solution for ISPs – a win-win, not only for your customers!

    Customer calls service agent.

    OUR CUSTOMERS AND PARTNERS.

    Those ISPs already trust in our solution

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    Initial setup feature start display and chatflow.

    Self-Service App

    For technical customer support

    Thanks to the intuitive and interactive instructions, customers will be able to solve their home network problems on their own – without a personal assistance from the customer service. In addition to the problem analysis and problem resolution function, the self-service app offers other interesting functions that provide customers with a unique customer experience.

    From the setup assistant to WiFi optimisation – the self-service app supports internet service providers and customers with daily technical customer support issues.

    Discover all features of the Self-Service App!

    Initial setup feature start display and chatflow.
    Smartphone shows information on network analysis.

    Profit on both sides!

    Benefits of the Self-Service Solution

    • Up to 25 % fewer technical calls
    • Up to 70 % shorter processing time
    • Fewer field service appointments
    • 24/7 assistance for customers
    • Long-term customer loyalty
    • Improvement of the customer experience
    • Cross- and upselling potentials
    • Detailed data analysis
    Self-Service Dashboard shows data of a customer.

    Customer Service Dashboard

    App Processes at a glance

    Self-Service Dashboard shows data of a customer.

    If a problem is identified during the self-service process and personal customer support is required, the self-service app forwards users to your customer service team. The Service Dashboard for managers and service agents provides you with all the information you need.

    Technical Details

    Individual Self-Service App
    In your branding and design in the app stores

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    Greater customisability

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    No initial IT impact and no maintenance

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    Smooth integration into the existing service infrastructure

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    Fast rollout

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    High satisfaction through strong UI/UX focus

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    Industry News

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    Whitepaper

    CHECKLIST – IS YOUR COMPANY READY FOR SELF-SERVICE?

    Stay informed about the latest industry insights – read our new whitepaper now.

    Whitepaper magazine with the title automated customer service

    Whitepaper

    CHECKLIST – IS YOUR COMPANY READY FOR SELF-SERVICE?

    Stay informed about the latest industry insights – read our new whitepaper now.