Self-Service in the home network. Help customers faster and intuitively.
Extend your service offering with a customized Conntac service solution tailored to Internet Service Providers. Discover the individual components now.
The home network under control
The Conntac Self-Service app.
Your customers solve problems themselves without the help of a service agent thanks to intuitive and interactive instructions. In order to achieve this, we combine network measurements together with instructions and clear and understandable questions to empower your customers to help themselves.
- Automatic problem detection
- Automatic problem solving
- Intelligent customer inquiries
- Router support
- Contact channels to the customer service
Savings-potential of the Conntac Self-Service Solution.
less calls to your service hotline
Your support hotline will receive up to 25% less calls thanks to our Self-Service solution.
of customers help themselves using self-service
Up to 80% of all customer issues can be handled directly through our Self-Service app.
faster handling of support calls
The average handling time (AHT) of phone support calls will be reduced by up to 70%.
Minimal integration. Brief training period.
Our award-winning Conntac Self-Service Solution only requires a minimal degree of integration: routers do not require changes and your CRM systems do not need to be touched. Through targeted training of your service agents, our solution will be integrated into your existing processes effortlessly.
Extensible set of functions
A modular system for all customer care affairs.
We are constantly improving and extending our solution. The continuous and close collaboration with our customers is key to this process. Extending the base package of the Conntac Self-Service Solution is uncomplicated and fast.
Learn more about available functions and the possibilities of the Conntac Self-Service Solution.