Self-Service in the home network. Help customers faster and intuitively.

- Cloud-based solution
- Custom branding
- Quick onboarding
- Extensible platform
- Reduce hotline calls
- Shorten call times
- Process optimization
- Data export
- 24/7 support
- Intuitive design
- Cross-platform
- Individualized help
The home network under control
The Conntac Self-Service app.
- Automatic problem detection
- Automatic problem solving
- Intelligent customer inquiries
- Router support
- Contact channels to the customer service

Process optimization
The Conntac Dashboard. For everything.

- Router information
- Speed tests
- Detailed problem description
- DSL synchronization
- Real-time data
- Trend analysis
- Data export

Reduce cost
Savings-potential of the Conntac Self-Service Solution.
%
less calls to your service hotline
%
of customers help themselves using self-service
Up to 80% of all customer issues can be handled directly through our Self-Service app.
%
faster handling of support calls
Minimal integration. Brief training period.
Learn more about the capabilities of our solution.
Extensible set of functions
A modular system for all customer care affairs.
Incident notifications
Marketing channel
First-time setup
Contact channels
Tailored to your needs.
Take your customer service to a new level and get off to a straightforward start with our innovative and user-friendly Conntac Self-Service solution. Choose your ideal model:
The Standalone Solution
Your own Self-Service App – ideal for Internet providers with 25,000 or more end customers
Are you an Internet provider with more than 25,000 end customers and would like to offer your end customers your own self-service app? Then the standalone solution is exactly tailored to your needs.
Some Benefits:
- Higher customizability
- No initial IT impact and no maintenance effort
- Seamless integration into the existing service landscape
- Fast rollout
- High customer satisfaction due to strong UI/UX focus
- Possibility for development partnership

The MyProvider Solution
A Self-Service App – ideal for Internet providers with up to 25,000 end customers
You are an Internet provider, public utility or municipality with up to 25,000 end customers and would like to offer your end customers a self-service solution? Then the MyProvider Solution is tailored exactly to your needs.
Some Benefits:
- Best practice Self-Service Solution
- No initial IT impact and no maintenance effort
- Seamless integration into the existing service landscape
- Rollout within only 2 weeks
- High customer satisfaction due to strong UI/UX focus
Automated Customer Service – Opportunities and Risks
The possibilities to use new technologies in customer service are manifold and the potential behind them is unlimited.
