Create a unique customer experience.
Support new customers during the whole installation process. Starting with the unboxing of their new router to a fully functioning internet connection.
- Notification on the contractual start date
- Camera scan to capture all data necessary to connect
- Explanations of routers and accessories
- Supported by network measurements
Offer a familiar medium and user experience to your customers. Distribute service requests to specific agents and achieve a balanced utilization of call center resources. Spare your customers long waiting times on a hotline and improve the overall support experience.
- Calculable volume
- Parallel case handling
The Conntac Self-Service Solution
Quick and uncomplicated introduction of self-service with our base package.
We provide you with a tool, that enables you to understand your customers better, help them faster and support them more systematically. Start with the base package of our Self-Service Solution and constantly improve and expand your customer service offering.
- Cloud-based solution
- Custom branding
- Quick onboarding
- Extensible platform
- Reduce hotline calls
- Shorten call times
- Process optimization
- Data export
- 24/7 support
- Intuitive design
- Individualized help